The following was written not only for you but also for your clients in a voice that speaks directly to them. Why? Because it is information that everyone, whether you’re standing behind the chair or sitting in it, that should be kept in mind in terms of what is being discussed in a professional business setting.We ask and encourage you to share this article link with your clients because we know sometimes it’s hard to get this type of “Do’s and Don’ts” conversation started. Or, if you’d rather turn this article into a blog post on your site, you also have that option. How do you do that? You purchase Industrie Blog Pack #2 and follow the directions that come with it! It’s ridiculously easy. You can find out more, HERE. Consider it a preview of how one of our Industrie Blogs can look on your website.
Industrie Blog Pack #2: Taboo Topics for Salon Conversation
There’s always been this “anything goes” rule in hair salons and barbershops that very little on the conversation docket is ever really considered off limits. Like in the movies Steel Magnolias and Coming To America, it’s where some (if not most) of the best conversations occur. Behind closed doors, salons and barbershops turn into microcosm communities and tight-knit social circles.
But as much as we love talking about this and that, there are a few topics that are a bit taboo for the both of us to be discussing. It’s not that we don’t care about how you feel on a specific matter; it’s more along the lines of utilizing our time together in the most efficient and productive way possible.
And maybe, when we get everything important discussed, and after we take into consideration the people around us who may be in earshot, we can broach the taboo topics. We can see what each other is comfortable sharing their thoughts and feelings on, because, at the end of the day, we’re still your stylist, your ear, your sounding board and your friend.
Especially during an election year, it can be a bit challenging to avoid the political conversations. From constant updates on social media to nightly mentions on the news, this taboo topic is in our lives 24/7 it feels like, and what a better reason to take a break from it all!
Instead of talking about politics, let’s plan on talking about the products that are being used on your hair and our recommendations for aftercare. To ensure that your hairstyle (and even color service) is going to look the same after your appointment, we need to educate you on how the products work, how to best use them and more importantly, when to use them. Consider this the insurance policy on your beauty investment.
Let’s explore the thought that faith is intensely personal and can ignite situations pretty quickly. The last thing that we want in a salon is the second crusade. Religion is another one of those taboo topics that we should do our best in avoiding, even if we share the same religious beliefs.
Instead, let’s talk about routine and maintenance. We need to go over how often you should be washing and conditioning your hair, especially if you’ve received a color service. If you’ve received a new set of bangs that day, then you’re going to need to know when you should expect getting those trimmed. When we say you should book your next appointment in four to six weeks, it’s because your roots have most likely made an appearance, your hard part will be grown out and your overall style will be in need of reshaping by the time.
Gossip & Negativity
Mean Girls is a great movie, but being a mean girl (or guy) is not a great character trait to embrace. While there is a definite therapeutic benefit to discussing issues you may be having with someone or conflict happening between other people, there comes a point where discussing and “venting” ends and speculation and mudslinging begins. We don’t have time for that. We also don’t have much time for negativity. We care about you, and not just how you look, but also how you feel. What makes us really happy is to hear about all the positive things that are happening in your life. But we know everyone has down moments, obstacles that need to be conquered and roadblocks that need passing. Absolutely, without a doubt, we will lend advice when asked and a shoulder when needed, because we are here for you. Negativity is can be a bit infectious and before you know it, everyone is running down the rabbit hole of pessimism. If we can curb the negativity, let’s do it from the get-go.
Instead, let’s talk about how you’re going to “get the look.” This is where we, as your hairstylist or barber, can teach you techniques that we’ve mastered. Like how to properly hold your hairdryer, create waves with a flat iron or style an amazing pompadour, giving you these tips and tricks is going to be more beneficial for in the long run than discussing what so-and-so did.
Being vulgar is a quality that doesn’t have a place in salons and barbershops. Sure, we all like to joke and have a good time, but let’s save that type of conversation and behavior for another location, like maybe over drinks or at your next barbecue. We’re here to make you look and feel gorgeous and handsome and when either one of us is crossing that line into the crudeness, it makes the situation and people involved look less attractive and fouler.
Instead, let us show you some others way to style the look that’s been created for you today. A daytime, nighttime, and special occasion style can be created out of a good haircut, and by equipping you with the right knowledge and training, we can show you just how versatile your cut can be.
And since we’re keeping off-color humor out of the salon, can we please try to keep all the “between the sheets” conversation…between the sheets? This is the type of subject matter that can leave other clients in the salon who are within earshot feeling very uncomfortable. If it’s something you really want to discuss, then maybe we can meet outside the salon at a later time and date.
Instead, let’s discuss your next and what will want to achieve the next time we see each. This is especially important if you’re going through a massive color transition or corrective color overhaul. If you’re growing your hair out for your wedding in 6 months from now, then we’re going to talk about what is going to be done the next time we see each. The more proactive we can all remain with your overall look, the more beneficial it will be in the end.
Quick Takeaways To Remember:
- Talk about how products work and when to use them in place of politics.
- Talk about routine and maintenance instead of religion.
- Talk about how to “get the look” instead of gossiping and dwelling on the negative.
- Talk about how to make the look versatile instead of being vulgar.
- Talk about what to expect at the next appointment instead of sexual encounters.